How to Cancel and Get a Refund for My Transaction

To cancel and get a refund for your unit booking, follow these steps:

1. Log in to your account or send request to our customer service.
2. Inform the call center. Choose the booking you wish to cancel. Scroll down to the Manage Booking section, then tap Refund. Read the refund policy for your booking, then tap Refund to proceed with your request. Enter your password to proceed.
3. Read the Refund Terms & Conditions, check the box to agree and tap Next. Select the room or unit that you wish to refund and tap Next. Check the box to agree to the Refund Terms & Conditions and tap Submit Refund.

Things to note:

Please be advised that cancellation may incur a fee.

Refund will be processed after your refund request has been approved by the developer

Please note that the processing time varies between countries: within 14 working days in Indonesia and within 30 working days in other countries.